We deploy this new ITSM environment at enterprise scale, supporting more than 3,000 incoming user requests each day. Our Microsoft Global Helpdesk team supports more than 170,000 employees and partners in more than 150 countries and regions. Working together to accelerate digital transformation

In short, our strategic partnership with ServiceNow is helping us improve the efficacy of our internal IT help-desk environment and for our mutual customers. This has led to innovation in many areas of our IT help-desk management, including improving accessibility, incident management, IT workflows and processes, service level agreements (SLAs), use of AI/ML, virtual agents, automation, and knowledge across the IT help-desk organization data visualization, monitoring and reporting. We’ve transitioned the traditional and custom IT tools and features in Microsoft service-desk into ServiceNow ITSM.

Microsoft is transforming the experience of our internal IT helpdesk agents and, using ServiceNow IT Service Management, we’re improving the experience our employees have when they request IT help.

Sccm servicenow